Shipping Policy

I. Order Processing

All orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed on weekends or public holidays.

Once your order has been shipped, we will send an email notification containing available tracking information so that you can follow the progress of your shipment.

Please make sure that your email address and shipping information are accurate when placing your order.

II. Shipping Destinations

We provide shipping services to many countries and regions worldwide.

Available shipping methods may vary depending on the destination and other factors. During checkout, the available shipping options will be displayed based on the shipping address provided.

If shipping is unavailable to a particular destination, the applicable shipping options will not be displayed at checkout.

III. Shipping Methods and Costs

We currently offer the following flat-rate shipping options:

Standard Shipping

Shipping Fee: $5.99

Standard Shipping is an economical shipping option suitable for customers who do not require expedited delivery.

Orders using Standard Shipping will be handled through our standard logistics and delivery partners.

Estimated Delivery Time: 15–25 days

Express Shipping

Shipping Fee: $15.99

Express Shipping is a priority shipping option for customers who prefer a faster delivery service.

Orders placed with Express Shipping will receive priority handling through the applicable logistics provider.

Actual delivery time may vary depending on the destination, carrier operations, customs clearance, and other circumstances outside our control.

Free Standard Shipping

We offer free Standard Shipping when the total value of eligible merchandise in an order reaches $40 or more, excluding applicable taxes.

The free shipping offer applies only to Standard Shipping.

If Express Shipping is selected, the applicable $15.99 Express Shipping fee will still apply.

IV. Estimated Delivery Time

The estimated delivery time for Standard Shipping is 15–25 days after shipment.

Delivery times are estimates only and are not guaranteed delivery dates.

Actual delivery times may be affected by factors including, but not limited to:

  • Destination and transportation distance

  • Customs clearance procedures

  • Local carrier operations

  • Weather or other transportation conditions

  • Seasonal shipping volume

  • Public holidays

  • Other circumstances beyond our reasonable control

Customers can use the tracking information provided in the shipping confirmation email to monitor their shipment whenever tracking is available.

V. International Orders

For international orders, customers should be aware of the following:

  • The recipient may be responsible for applicable import duties, taxes, customs charges, or other fees imposed by the destination country.

  • These charges are generally determined by the customs authority of the destination country and may vary depending on local regulations.

  • Customers are responsible for providing a complete and accurate delivery address.

  • Where applicable, customers should provide a valid contact telephone number to assist with delivery.

  • If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping charges may apply if reshipment is possible.

Nebulius is not responsible for delays caused by customs procedures or requirements imposed by the destination country's authorities.

VI. Delivery Issues

Please contact us if you experience a problem with your delivery, including:

  • Your package has not arrived within a reasonable period after shipment.

  • Your package appears to have been damaged during transportation.

  • You received an item that does not match your order.

  • Your tracking information indicates an unexpected delivery issue.

For assistance, please contact:

Email: service@nebulius.com

When contacting us about an order, please provide your order number and relevant details. For damaged or incorrect items, photographs may also be requested to help us investigate the issue.

We will review the situation and work with you toward an appropriate solution.

VII. Changes to This Shipping Policy

Nebulius may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, services, or business practices.

Any revised version will be posted on this page with an updated "Last Updated" date.

By continuing to use our website after changes are posted, you acknowledge the updated Shipping Policy to the extent permitted by applicable law.

VIII. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us:

Nebulius
Email: service@nebulius.com
Website: nebulius.com

We appreciate your business and are committed to providing a clear and convenient shopping experience.