Refund Policy

1. Return Eligibility

We generally accept return requests for eligible products within 30 days of delivery.

To be eligible for a return, items should generally:

  • Be unworn and unused

  • Be in their original condition

  • Have original tags and packaging where applicable

  • Not be damaged, altered, washed, or otherwise used

Certain products may be excluded from return where required by applicable law or due to hygiene or product-specific considerations.

2. How to Request a Return

Before returning an item, please contact our customer service team at:

service@nebulius.com

Please provide:

  • Order number

  • Product name

  • Reason for the return

  • Relevant photographs when the item is damaged, defective, or incorrect

Please do not send products to a return address before receiving return instructions from our customer service team.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or other information to help us verify the issue.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

4. Return Shipping

For a return resulting from a change of mind, incorrect selection, or another reason not caused by an error on our part, the customer may be responsible for applicable return shipping costs.

If the return is due to an incorrect, defective, or damaged item attributable to Nebulius, we will review the case and determine the appropriate solution, including return shipping arrangements where applicable.

5. Refund Processing

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Partial Refunds

Where appropriate, a partial refund may be offered when only part of an order is affected or when an item does not meet the return requirements but a partial adjustment is considered appropriate.

7. Non-Returnable Situations

A return may be declined where:

  • The applicable return period has expired

  • The item has been worn, used, washed, altered, or damaged after delivery

  • Required original packaging or tags are missing where they are necessary for the return

  • The customer does not follow the return instructions

  • The item is otherwise excluded from return under applicable law or product-specific conditions

8. Order Cancellation

If you wish to cancel an order, contact us at service@nebulius.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or shipment.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

9. Contact Us

For all return and refund questions, please contact:

Nebulius
Email: service@nebulius.com

We recommend keeping your order number and any relevant delivery or product information available when contacting us.